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FAQ

  • How do I place an order/quote?
    1. Find the Equipment you Need: You can browse through our shop all tab or the category specifically on the top bar of the site. 2. Please have the following information available: Delivery Date: Event Start Date: Event End Date: Pickup Date: Are there any special circumstances regarding the delivery and pickup location? 3. Please e-mail office@sonicrentals.com or call the office at 407-820-9950.
  • Is there a minimum order quantity?
    No.
  • Where is Sonic Rentals located?
    Sonic Rentals is located in Orlando, Florida. We offer delivery around our warehouse and throughout Florida as well as providing showroom and self-pickups. Location: 1480 33rd St. Orlando, FL 32839. For more information, please visit our Contact Page.
  • What is Sonic Rentals service area?
    Sonic Rentals service the entire USA.
  • Can I pick up my order at Sonic Rentals warehouse?
    All items are available for self pickup at our warehouse. If your order contains large foodservice equipment (refrigerators, ovens, etc), then these items are only available to be picked up by a box truck with liftgate. Large foodservice equipment can NOT be loaded into pickup trucks.
  • What are my payment options?
    Cash Business Check Credit Card - we accept all major credit cards.
  • What are the payment terms?
    Non-account customers are required to pay their balance in FULL before their order is delivered. Account customers please refer to your individual terms.
  • Does Sonic Rentals deliver on the weekends and after hours?
    Delivery and pickup services are available on the weekends and after hours.
  • I need to modify my order. What should I do?
    Please e-mail office@sonicrentals.com or call the office at407-820-9950. during normal business hours. Orders can be modified with removals up to 7 days prior to your event. Additions can be made to your order up to 1 day prior to your delivery date. A fee will apply for orders taht do not meet this criteria. NOTE: Special circumstances apply to orders placed for Passover, Thanksgiving, and Christmas holidays. Due to significantly increased order volume in these time periods, we request that order modifications that require removal of items and cancellations are done up to 30 days prior to your delivery date.
  • I want to extend my rental. What should I do?
    Please e-mail office@sonicrentals.com or call the office at407-820-9950.during normal business hours. Under most circumstances, rental extensions just involve modifying your pickup date.
  • I need to cancel my order. What should I do?
    Please e-mail office@sonicrentals.com or call the office at407-820-9950.during normal business hours. Orders can be cancelled up to 7 days prior to your delivery date for no fee. A fee will apply for orders that are cancelled which do not meet this criteria. NOTE: Special circumstances apply to orders placed for Passover, Thanksgiving, and Christmas holidays. Due to significantly increased order volume in these time periods, we request that order modifications that require removal of items and cancellations are done up to 30 days prior to your delivery date.
  • I broke/lost an item/equipment at my event. What should I do?
    Please e-mail office@sonicrentals.com or call the office at407-820-9950upon return and the breakage will be verified by our team upon the return inventory count. A small replacement fee which is just the cost of the item that was broken/lost will apply.
  • Delivery & Pickup.
    Delivery and pickup services are available. Our service area is nationwide.
  • Returns.
    Upon pickup or return, items will be counted by our staff to ensure all items are returned and undamaged. Please allow up to 48 hours for inspections. We understand that some items are fragile and breakable. A small replacement charge will be assessed for each broken or missing item which will cover our cost of replacing the missing items.
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